Your business on Paddoco, step by step.

1. Open Paddoco in your browser, or install the app on your phone.
2. Choose Create an account and enter the requested information. Follow the instructions to confirm your email address if required.
3. Sign in with that account. Use your own identity: you will enter your business name separately.

In the menu, open My account, then Professional space. On a phone, open More to find My account. Select Declare my business.

Enter your business name, registration number, a short introduction, town or city, country and the services you offer. Save the activity: it stays in preparation.

In Business, complete the legal name, business structure, your role, registration status, administrative address and application contact details. Use Name, registration and services to update the initial information.

In Supporting documents, add the business document. In Qualifications, provide the evidence requested for each practitioner. A service exempt from qualification checks does not require the same application as a regulated service: follow the guidance in your application.

You need to be signed in to use this link. If the sign-in screen appears, sign in, then open My account and Professional space.

Open Review and send, then Send my application. You can submit an incomplete application for review; malformed information and permissions are still checked. Read the receipt date and status.

Application under review

Your application has been sent. Track its status in your professional space. This guide does not promise a review deadline.

More information requested

Read the message, complete the application and submit it again. If it is declined, also read the stated reason.

Business accepted

My business becomes available in the menu, below My yards. You can now prepare your listing for publication.

Business approval, the practitioner’s qualification or applicable individual authorisation, and agreement to work with the horse are distinct. A specific administrative authorisation is not a verified diploma; an approved business does not automatically gain access to horses.

In My business, choose your business, then Customise the listing. Add a clear introduction, your services and the contact details clients can use. Logo and cover lets you give the listing your own identity.

Services, prices and practices

Present your services and prices: fixed price, from or quotation, with the available unit and currency. Selecting a service prepares a request; it is neither an accepted quotation nor a payment. Shiatsu and naturopathy are separate practices which can be combined if they match your business; declaring them does not create a medical qualification.

Your public location and travel area

1. In My activity, My business, open Location and travel. Choose Town or village only if you work from home or prefer not to display a street address.
2. In Pro directory, All shows results without a selected radius. Near me uses your position with your permission; then choose an offered radius. The choice is remembered for your account on this device, without storing your coordinates in that preference. On the map, open a cluster and then a profile. A town alone is an approximate marker, without directions to a personal address. A profile without coordinates can remain in the list; it has neither marker nor distance. Other filters still apply.
3. Enter your travel radius. Where a point is available, the radius is measured in a straight line: confirm travel arrangements with the client. If you receive clients on site and want to display the exact address, choose Professional address and check the point.
4. Save, check the preview, then publish the listing when everything is ready. A listing saved as a draft is not yet visible in the directory.

An already published profile can be edited in the same place. Switching to Town or village only and saving removes the street and the old precise point from the public location. Your administrative address stays separate in the private application.

To check the result, open Pro directory and search for your business. Clients sign in to browse the directory; this guide can be shared with anyone without an account.

A client finds your listing and selects Request a service. In My business, open Requests to read the request, the horses involved and the available permissions.

Use the available actions to respond and arrange the appointment. Check the date, time, location and selected horses, then find the visit in Calendar. The client follows it in My requests.

Agreement on the price and the payer’s identity do not replace owner agreement. Check that the agreement covers the service, horses and the entire visit, up to its end time. An invitation or accepted request does not expand clinical access.

After the visit, record the work and reports you are authorised to add, then attach any useful documents. Access depends on your role, qualifications and the owner’s consent.

After the visit

File the report and its documents

After the visit, check the horse and intervention before adding a report or document. The care record links visits, reports and original files. Review an imported document before linking it; importing does not grant extra access to the horse.

Withdrawing access does not destroy previously recorded history. To find a document, use filters and open the relevant visit rather than importing another copy.

Clients, reports and archives

A report suited to your profession

Dentistry, farriery, osteopathy, saddle fitting and bit fitting have dedicated reports. Start with a useful summary; detailed sections and diagrams are optional according to the profession. The latest findings you are allowed to view appear on the horse profile with their date and source. In the care menu, diagram sections appear only when an authorised anatomical finding has been recorded; text reports remain in the shared history.

Supported native and external reports offer a photo and video preview followed by a paginated gallery. Open media deliberately to enlarge or play it. Attachments retain the report's permissions; check what an export includes before sharing it. An unfilled diagram is neither an examination nor a diagnosis.

Foot and dental diagrams can offer an optional 3D view with rotation and zoom; the 2D view remains available. This reference anatomy does not reconstruct each horse’s clinical measurements. Saddle and bridle assessments remain organised by equipment and configuration without combining their findings.

Clients without a Paddoco account

1. In your business Clients records, create an external client, their contact details and the relevant horses. These records stay private to your business.
2. An authorised practitioner can draft, finalise and correct the report. Exporting text or HTML also allows printing to PDF; the documents carry the Paddoco signature.
3. If the client joins Paddoco, propose linking the records to their account. They accept the selected archives and choose, for each source, archives only or a match with a horse they currently own.

Linking preserves reports, their corrections and provenance; your internal notes are not transferred. A new external horse is not linked automatically. Reception staff can manage client records within their permissions without gaining access to clinical content.

Sending reports by email is currently suspended. Use the available exports and pass them on yourself if needed. A sending status is never proof that the recipient has read the report.

Answers to your first questions