Your business on Paddoco, step by step.

1. Open Paddoco in your browser, or install the app on your phone.
2. Choose Create an account and enter the requested information. Follow the instructions to confirm your email address if required.
3. Sign in with that account. Use your own identity: you will enter your business name separately.

In the menu, open My account, then Professional space. On a phone, open More to find My account. Select Declare my business.

Enter your business name, registration number, a short introduction, town or city, country and the services you offer. Save the activity: it stays in preparation.

In Business, complete the legal name, business structure, your role, registration status, administrative address and application contact details. Use Name, registration and services to update the initial information.

In Supporting documents, add the official business document. In Qualifications, each practitioner enters their qualification, issuing organisation, name and requested references, then attaches the supporting document.

You need to be signed in to use this link. If the sign-in screen appears, sign in, then open My account and Professional space.

Open Submission and progress, then Submit my declaration. The app highlights any missing information. Saving an application is not enough: you must submit it.

Application under review

Your application has been sent. Track its status in your professional space. This guide does not promise a review deadline.

More information requested

Read the message, complete the application and submit it again. If it is declined, also read the stated reason.

Business accepted

My business becomes available in the menu, below My yards. You can now prepare your listing for publication.

Business acceptance, qualification verification and permission to work with a horse are separate. An accepted business does not automatically gain access to horses.

In My business, choose your business, then Customise the listing. Add a clear introduction, your services and the contact details clients can use. Logo and cover lets you give the listing your own identity.

Your address and service area

1. Open Location and start entering your public business address. Choose a suggestion to fill in the town or city and place the map point.
2. Check the point on the map. If no address matches, complete the fields and place the point yourself.
3. Enter your service radius in kilometres. Zero means you do not travel. This is a straight-line radius: confirm travel arrangements with the client.
4. Save, check the preview, then publish the listing when everything is ready. A listing saved as a draft is not yet visible in the directory.

Your administrative address is not copied automatically. Carefully check the address you choose to display to people signed in to Paddoco.

To check the result, open Pro directory and search for your business. Clients sign in to browse the directory; this guide can be shared with anyone without an account.

A client finds your listing and selects Request a service. In My business, open Requests to read the request, the horses involved and the available permissions.

Use the available actions to respond and arrange the appointment. Check the date, time, location and selected horses, then find the visit in Calendar. The client follows it in My requests.

After the visit, record the work and reports you are authorised to add, then attach any useful documents. Access depends on your role, qualifications and the owner’s consent.

Answers to your first questions